Account
You will be automatically asked to register and create an account when completing an online consultation for the first time.
You can also create an account by clicking the relevant link on our homepage.
Sometimes our prescribers may require some additional information to ensure that the treatment requested is suitable and will be safe and effective for you.
If the prescriber has any additional questions or concerns, they will contact you for clarification.
Any extra information that is requested is only ever relevant for the treatment of your condition and is treated confidentially.
You must provide the requested information within 3 working days, otherwise, your order will be cancelled, and a refund issued.
Certain details can be changed at any time by logging into your account.
If you need to change details that you are unable to alter yourself, please contact us and we will arrange for your account to be updated.
Unfortunately, due to the potentially sensitive nature of the information and associated legalities, each account is specific to one patient.
Each patient will require a separate email address to register to use our services.
For confidentiality purposes, each account must have its own unique email address.
Free email accounts can be easily created online with a number of different providers such as Gmail, Hotmail, and Yahoo.

