- Quick, Easy, & Hassle-Free
- UK Based
- GPhC Regulated
- Secure Checkout
- Express Delivery
No Appointments
No Embarrassment
No Hassle!
No Appointments
No Embarrassment
No Hassle!
✔ Full online tracking to delivery point
✔ SMS or email notifications to recipient
✔ Change your delivery options before delivery is attempted
✔ Full online tracking to delivery point
✔ SMS or email notifications to recipient
✔ Change your delivery options before delivery is attempted
✔ Full tracking
✔ Signature required on delivery
All our deliveries are made via Royal Mail who deliver Monday to Saturday.
Please be aware that Royal Mail do not usually deliver on Sundays or bank holidays; this should be considered when placing an order.
Your order will usually arrive with your normal post. Some medication shipments require a signature upon delivery.
Please note that delays in delivery may occur due to factors outside of our control, such as resourcing issues and increased delivery volumes, especially during busy periods such as Christmas.
We can currently only deliver to an address in the UK (including Shetland, Orkney, Guernsey, Isle of Man, and Northern Ireland). We are unable to ship orders to mailing/forwarding houses, ‘virtual address’ services, or BFPO postcodes.
Some postcodes, especially those in rural areas may have a longer delivery time. Guaranteed next day delivery services are not available for patients based in remote areas, the Scottish Highlands, or in Northern Ireland.
The delivery charge displayed is the total cost of delivery and packaging.
For all delivery options we use plain, discreet packaging. Nothing on the outside of the packaging will show what’s inside. Only the pharmacy address will appear on the packaging to allow the order to be returned if necessary.
Once a package has been despatched with Royal Mail, please be advised that you are subject to their terms and conditions in addition to the terms contained herein.
Where possible, we will attempt to size all parcels to fit through your letterbox in tamper-proof packaging. By placing an order on our website, you confirm that it is safe and appropriate for a package containing medication to be posted through your letterbox, if the carrier is able to do so. You should notify our customer support team if it is not safe for the package to be posted through the letterbox, for example due to animals or small children.
Please be aware that all delivery options are subject to ordering before the cut-off time (1pm Monday-Friday) and can be affected by weekends and bank holidays.
Orders placed and authorised before 1pm on a weekday are typically reviewed and despatched on the same day.
Orders placed after the cut-off time will not usually be processed and despatched until the following working day. This includes any orders requesting the Special Delivery option.
All orders are subject to approval by a prescriber. The delivery time is based on the point at which your order is approved by a prescriber. Therefore, you may need to factor in a little extra time to allow for an appropriate clinical decision to be made.
You can choose to pay for Guaranteed Next Day Delivery. This means that orders placed and approved by the prescriber before 1pm Monday-Friday should be delivered to you the next working day before 1pm (excluding bank holidays).
We cannot offer next day delivery for orders placed over the weekend or on bank holidays.
Royal Mail will send you an email (and a text if you have opted in) on the day of delivery with your order tracking number and the expected time of delivery.
Some parcels require a signature on delivery, and it is your responsibility to ensure that your treatment reaches you if someone else takes delivery on your behalf.
If you are unable to accept delivery, a calling card should be left by the Royal Mail representative. This card will provide details of where you can collect your package or how to rearrange delivery.
Royal Mail will hold your package for 18 days. After this period, the order will be disposed of, and you will not be able to get a refund.
Due to strict laws governing prescription medication our services are only available to patients in the United Kingdom.
To ensure that orders are securely delivered to the person that they are intended for, the patient or a nominated person must sign for certain medication deliveries.
Please make sure that your treatment won’t fall into the wrong hands. It is your responsibility to ensure that your order reaches you if someone else takes delivery on your behalf.
For your peace of mind, all orders are shipped in plain, unbranded, discreet packaging so you do not have to worry about any revealing or embarrassing deliveries that you would rather keep to yourself. Only the pharmacy address will appear on the packaging to allow the order to be returned if necessary.
All our deliveries are sent via a fully tracked service so you can monitor the progress of your package as it advances through the delivery system and keep an eye on when it is due for delivery.
Yes. The shipping address can be anywhere in the UK; however, the package must be able to be received/signed for by somebody at the nominated address.
No. The Post Office will not accept packages sent directly to them.
The shipping address is amendable up to the point when the order is despatched from the pharmacy. Unfortunately, the address cannot be amended once your order has left the premises. To prevent any errors or mistakes, we encourage you to carefully double-check all details before finalising your order.
In order to request a change to the delivery address, please call us on 07352 330581, or email us at info@prescriptionpad.co.uk
Deliveries are normally made within the stated time period but can sometimes take longer or get lost in the delivery system.
You will be provided with a tracking number which can be used to help trace your package.
If you have still not received your delivery after 7 days of placing your order, please contact us and we will do all that we can to resolve the issue.
Apply promo code 5OFFPP at checkout to receive an exclusive £5 discount on your first order*
* Offer valid on orders of £50 or more (excluding delivery). Terms and conditions apply.
Here at PrescriptionPad, we pride ourselves on our first-class customer service and patient care standards.
Our staff really do care about you and your health and will do all that they can to help make sure that you get the most from your medication.
Our clinicians are helpful and provide safe, trustworthy, and judgment-free medical advice and suitable recommendations that are tailored to your individual needs and requirements.
Our experts are always on hand should you ever have a problem or wish to discuss anything via phone, live chat, or email.
The PrescriptionPad customer service team is available:
Monday-Friday: 9am-5:30pm
You can complete a consultation on our website 24/7!
The questionnaire consists of simple questions regarding your general health and the treatment requested. The online assessment is straightforward and completely private and confidential.
Once your request has been approved by our prescriber and payment has been received, your treatment is then dispensed, packaged, and posted by our regulated pharmacy partner. Your order will arrive as quickly as the next day depending on your selected delivery option.
You can be confident that your treatment will be 100% genuine, safe, and effective, as we only use medications procured from licensed manufacturers and trusted UK wholesalers.
Rest assured that your treatment will be delivered in plain packaging for complete discretion.
Our fully accredited and qualified UK prescriber then screens your completed medical questionnaire and assesses your suitability for treatment. If the prescriber has any additional questions or concerns, they will contact you directly for clarification.
Provided that the prescriber is satisfied that the treatment is appropriate, the repeat request will be approved, and a supply price provided. In the event that your request is refused, you will be informed of the reason and given referral advice.
Once your order has been approved by our prescriber, your treatment is then dispensed, packaged, and posted by our regulated pharmacy partner. Your order will arrive as quickly as the next day depending on your selected delivery option.
You can be confident that your treatment will be 100% genuine, safe, and effective as we only use medications procured from licensed manufacturers and trusted UK wholesalers.
Rest assured that your treatment will be delivered in plain packaging for complete discretion.
A straightforward medical questionnaire acts as a replacement to the conventional face-to-face appointment. This type of consultation process is quick and should only take around five minutes to complete.
The questionnaire consists of simple questions regarding your general health and the specific condition selected. Questions are easy to understand and similar to those that you would be asked during a GP appointment.
The online assessment is completely private and confidential and is conducted with the same professionalism and safety standards as you would expect from a regular appointment but without the need for an awkward or embarrassing face-to-face consultation.
When the questionnaire has been completed, you can add your chosen treatment to your basket and complete our secure checkout process.
Our fully accredited and qualified UK prescriber then screens your completed medical questionnaire and assesses your suitability for treatment. If the prescriber has any additional questions or concerns, they will contact you directly for clarification.
Provided that the prescriber is satisfied that the treatment is appropriate, the order will be approved, and a free private prescription issued for dispensing. In the event that your order is refused, you will be informed of the reason and given referral advice.
Select the condition that you require treatment for from our extensive list.
Detailed information, guidance, and advice about the selected condition and associated medications are clearly provided on our website.
When you are ready, simply click through to commence the online consultation process.
