Quick, Easy, & Hassle-Free
UK Based
GPhC Regulated
Secure Checkout
Express Delivery

Quick, Easy, & Hassle-Free

UK Based

GPhC Regulated

Secure Checkout

Express Delivery

No Appointments
No Embarrassment
No Hassle!

Concerns & Complaints Policy

At PrescriptionPad, we pride ourselves on our excellent customer service and patient care standards. We are committed to providing a safe, secure, reliable and consistent service to all our customers.

Your views are important to us. If something goes wrong or you are unhappy with any of our services, it is important that you let us know.

Concerns

When you raise a concern, we will do our very best to put things right for you as quickly as possible.

Your feedback allows us to improve our services and enhance our standards of care.

Raising a concern

To raise a concern or issue, please contact us by phone on 07352 330581 or email us at info@prescriptionpad.co.uk.

If we’re unable to resolve your concern, or you’re unhappy with our response, we can register your concern as a complaint.

Complaints

We take patient complaints very seriously and aim to deal with issues promptly, effectively and in a caring and sensitive way.

If we make a mistake, we will take full responsibility and learn from it to ensure that it does not happen again.

Making a complaint

To make a formal complaint, please contact us by email at info@prescriptionpad.co.uk.

You will not be treated any differently as a result of making a complaint, and all records of complaints are kept confidentially and separately from your treatment file.

In order to complain on behalf of someone else, you will need the patient’s written consent. This is because all of our patients’ medical records are entirely confidential.

The patient will need to send a signed letter (via post or as a scanned document attached to an email) that confirms their consent for the complaint to be investigated.

We do everything possible to address any complaints we receive, but it can be more difficult for us to resolve issues raised more than 6 months after the problem occurred.

What to expect

We will inform you that we have received your complaint within 3 working days of receipt.

A full response to the complaint will be provided within 20 working days of completion of the investigation. If your case requires more time, you will be updated on the progress of the investigation and provided a new deadline for response.

PrescriptionPad is an online pharmacy and prescribing service. All information that appears on this website is intended for information purposes only and should be used to supplement, not replace, your relationship with your local healthcare professionals. You should consult your doctor if you think you may have a health problem or before you start taking a new medicine. Please ensure you always read the information leaflets supplied with any medicinal products.

Step 1 - Complete a Short Medical Questionnaire

The questionnaire consists of simple questions regarding your general health and the treatment requested. The online assessment is straightforward and completely private and confidential.

Step 3 - Express Delivery of Your Treatment

Once your request has been approved by our prescriber and payment has been received, your treatment is then dispensed, packaged, and posted by our regulated pharmacy partner. Your order will arrive as quickly as the next day depending on your selected delivery option.

You can be confident that your treatment will be 100% genuine, safe, and effective, as we only use medications procured from licensed manufacturers and trusted UK wholesalers.

Rest assured that your treatment will be delivered in plain packaging for complete discretion.

Step 2 - Prescriber Assesses Treatment Suitability

Our fully accredited and qualified UK prescriber then screens your completed medical questionnaire and assesses your suitability for treatment. If the prescriber has any additional questions or concerns, they will contact you directly for clarification.

Provided that the prescriber is satisfied that the treatment is appropriate, the repeat request will be approved, and a supply price provided. In the event that your request is refused, you will be informed of the reason and given referral advice.

Step 3 - Express Delivery of Your Chosen Treatment

Once your order has been approved by our prescriber, your treatment is then dispensed, packaged, and posted by our regulated pharmacy partner. Your order will arrive as quickly as the next day depending on your selected delivery option.

You can be confident that your treatment will be 100% genuine, safe, and effective as we only use medications procured from licensed manufacturers and trusted UK wholesalers.

Rest assured that your treatment will be delivered in plain packaging for complete discretion.

Step 2 - Complete a Short Medical Questionnaire

A straightforward medical questionnaire acts as a replacement to the conventional face-to-face appointment. This type of consultation process is quick and should only take around five minutes to complete.

The questionnaire consists of simple questions regarding your general health and the specific condition selected. Questions are easy to understand and similar to those that you would be asked during a GP appointment.

The online assessment is completely private and confidential and is conducted with the same professionalism and safety standards as you would expect from a regular appointment but without the need for an awkward or embarrassing face-to-face consultation.

When the questionnaire has been completed, you can add your chosen treatment to your basket and complete our secure checkout process.

Provided that the prescriber is satisfied that the treatment is appropriate, the order will be approved, and a free private prescription issued for dispensing. In the event that your order is refused, you will be informed of the reason and given referral advice.

Step 1 - Select Your Condition

Select the condition that you require treatment for from our extensive list.

Detailed information, guidance, and advice about the selected condition and associated medications are clearly provided on our website.

When you are ready, simply click through to commence the online consultation process.

Concerns & Complaints Policy

At PrescriptionPad, we pride ourselves on our excellent customer service and patient care standards. We are committed to providing a safe, secure, reliable and consistent service to all our customers.

Your views are important to us. If something goes wrong or you are unhappy with any of our services, it is important that you let us know.

Information

Information