What Are Cookies?

A cookie is a small file of letters and numbers which may include an anonymous unique identifier. Cookies are transferred to your device’s hard drive through your web browser to help analyse web traffic. A cookie cannot read information from your hard drive or read cookie files created by other websites. Some cookies expire at the end of your session while others will remain on your computer for a little longer.

Using cookies is an industry standard that can be found on most major websites. Cookies do not contain confidential or person-identifiable information such as your home address, telephone number or credit card details.

Protecting our customers privacy and their information is very important to us. This means that the cookies on our site will not collect your Personal Information. However, we do use cookies on our site to help make your visits more effective, so we’d like to explain more about how and why we use them.

Why Do We Use Cookies?

Cookies provide us with lots of useful information that helps us to improve our website and deliver a better and more personalised service. In simple terms, cookies make websites work better and more efficiently.

Cookies are used to enhance your experience of our website by enabling our systems to recognise you and remember your preferences, tailor your online experience and provide shopping features such as recommend products and loyalty discounts, as well as storing items in your shopping basket between visits. Cookies are also used to secure access, improve site security and help prevent fraud.

Cookies allow us to analyse how our customers use our website so that we can make appropriate improvements. Cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to show us the most popular areas of our website. They allow us to enrich your experience of using the website and make it more user-friendly.

The Types of Cookies We Use on Our Website

There are three types of cookies that you may encounter when using our website; Session Cookies, Permanent Cookies and Third-Party Cookies.

Session Cookies

Session cookies operate from the moment you log on to the site until the moment you log off. These cookies help to memorise or bookmark your activity on our site to allow you to easily pick up browsing from where you left off. Session cookies enable us to keep track of your movement through the website and allow you to use the site quickly and easily without having to re-enter information. For example, they allow our site to remember what you have added to your shopping basket, enabling you to make your order without re-entering all your choices again at the checkout. Your contact details may be used to send a basket recovery email if you abandon your basket before completing the purchase. Without session cookies, a new page would not recognise your past activities on all prior pages and your shopping basket at checkout would always remain empty. Session cookies are not built to store your Personal Data and are deleted when you close your web browser.

Persistent Cookies

Persistent cookies help us remember your settings and preferences each time you visit our website. They enable us to authenticate who you are once you register and to remember your preferences the next time you visit the site. This gives you faster and more convenient access each time you visit our site. Persistent cookies remain on your device even when you have logged off.

Third-Party Cookies

We may use cookies that are set by a partner company to enable us to track user browsing habits, helping us to improve how the site runs and personalise your user experience. Third-Party cookies also facilitate campaign delivery through advertisements and email activity, as well as providing analytical reporting for our website.

The Functionality of Cookies That We Use

Strictly Necessary Cookies: These are essential cookies that are required for our site to operate properly. They include, for example, cookies that enable you to log in to secure areas of our site, use a shopping cart or make use of e-billing services. These will usually be session cookies.

Analytical/Performance Cookies: These cookies collect anonymous data and allow us to recognise and count the number of visitors to our site, and to see how visitors move around our site when they are using it. This helps us to improve the way our website works (for example, by making sure that users can easily find what they are looking for).

We use analytical cookies to produce visitor statistics such as:

• How many people have visited our site
• How visitors reached our site
• What type of technology visitors are using (for example, Mac or Windows), which helps us to identify when our site isn’t working as it should for particular technologies
• How long visitors spend on our site
• What pages visitors look at

This helps us to continuously improve our site and identify issues that our users may be experiencing.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Functionality Cookies: These are used to recognise you when you return to our website. This means that you do not need to log in each time you visit our site. Functionality cookies enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We and Third Parties use this information to make our site, and the advertising on it, more relevant to you.

Advertising Cookies: We use these cookies to help us show our adverts to you on other organisation’s websites. For example, if you have viewed a page about erectile dysfunction on our website, we may advertise our erectile dysfunction service to you on other websites. This form of advertising is known as behavioural retargeting. 

Advertisements displayed on our site may be provided through an advertising-management company. When you view a web page that contains advertising provided by an advertising-management company, that company may place a cookie on, or collect a cookie from your device (if you have enabled cookies). Please note that Third Parties may also use cookies, which we have no control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

Removing and Disabling Cookies

The cookie settings on this website are set to ‘allow all cookies’ to give you the very best experience. If you continue without changing these settings, you consent to this – but you can still change your settings at any time.

You can control the cookies on your computer or device and have the option of turning them on or off at any time. Please note, if you do disable cookies this will restrict the service that we are able to provide to you and may affect your experience of our website as certain cookies are essential for you to use our website. While you will still be able to browse around the site, the functions that allow you to add items to your basket, make a payment, set up a new account or access an existing account will not be available. Certain other features or areas of our site may also be inaccessible.

Most browsers automatically accept cookies; if you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject them. You can do this by adjusting the preferences within your browser. The help menu in most common browsers will tell you how to; set your browser to disable all or just some browser cookies, prevent your browser from accepting any new cookies or alert you to when websites set or access cookies.

If the computer or device you use is shared, disabling cookies will affect the user experience of others.

Further information on deleting or controlling cookies for most browsers is available from; www.aboutcookies.org, www.allaboutcookies.org and www.youronlinechoices.eu

By continuing to browse the site, you are agreeing to our use of cookies as set out in this Policy.

We reserve the right to modify or amend the use of cookies at any time and for any reason. Any changes will be displayed on our site and will take effect immediately. By continuing to use our site after any changes are posted you are indicating your acceptance of those changes.

If you have any questions about this Policy, please do not hesitate to contact us using the details set out below:

info@prescriptionpad.co.uk.

Thank you for reading the PrescriptionPad Cookies Policy.

We keep our Cookie Policy under regular review. This Cookies Policy was last updated in January 2025.