Quick, Easy, & Hassle-Free
UK Based
GPhC Regulated
Secure Checkout
Express Delivery

Quick, Easy, & Hassle-Free

UK Based

GPhC Regulated

Secure Checkout

Express Delivery

No Appointments
No Embarrassment
No Hassle!

Returns & Refunds Policy

We understand that there may, on occasion, be times where you wish to return products that you have received from us. We aim to make this process as easy as possible for our customers as set out by this Policy.

Non-Medicinal Products

Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. If the product to be returned does not meet these conditions, we will be unable to offer a refund.

If these criteria are met, you must inform us of your intended return within 14 days of receiving the order.

Once the request of a return has been approved, you will have 7 days to send the product back to us.

When the product has been received and checked by one of our staff, a refund will be authorised by the same method that the payment was made. This may take up to 7 working days to reach your bank account, please contact us if it has not been received after this deadline.

If the return is your decision (i.e. not due to faulty, damaged or incorrect goods) you must pay the return postage on the item. However, we will not charge a restocking fee for any items returned.

Medication & Medicinal Products

Unfortunately, due to strict medical guidelines, we are unable to accept returns of any medicines or medicinal products.

These terms do not affect the statutory rights of a consumer in relation to items that are faulty, damaged, incorrect or not as described.

Cancellations

You have the right to cancel your order for any reason up to the point of dispatch by contacting us. Please note that you will not be able to cancel your order after it has left our premises.

Returns

We hope that you will be happy with any item that you order from us. However, in the unlikely event that any products are; faulty, defective, damaged, wrongly delivered or misdescribed, please notify us soon as possible.

We will either replace the product or refund the price of the product in full, together with any applicable delivery charges that you incur in returning the item to us.

We will refund you on the credit or debit card originally used by you to pay. If the card you used to pay with expires before the refund is made, please call us to provide your new card details.

If you notify us 6 months or more after receipt of the products, you will have to provide documentary evidence that the product was faulty, defective or wrongly delivered at the time of delivery in order for us to consider whether or not to replace or refund the product.

If you have any unwanted or unused medication, please take it to a local pharmacy for safe disposal.

Contact Details

If you have any questions about this Policy or to contact us about a return that you wish to make, please use the contact details below. If you are emailing us, please include details of your order to help us to identify it.

Telephone: 07352 330581

Email: info@prescriptionpad.co.uk

*This policy is offered in addition to your legal rights*

PrescriptionPad is an online pharmacy and prescribing service. All information that appears on this website is intended for information purposes only and should be used to supplement, not replace, your relationship with your local healthcare professionals. You should consult your doctor if you think you may have a health problem or before you start taking a new medicine. Please ensure you always read the information leaflets supplied with any medicinal products.

Step 1 - Complete a Short Medical Questionnaire

The questionnaire consists of simple questions regarding your general health and the treatment requested. The online assessment is straightforward and completely private and confidential.

Step 3 - Express Delivery of Your Treatment

Once your request has been approved by our prescriber and payment has been received, your treatment is then dispensed, packaged, and posted by our regulated pharmacy partner. Your order will arrive as quickly as the next day depending on your selected delivery option.

You can be confident that your treatment will be 100% genuine, safe, and effective, as we only use medications procured from licensed manufacturers and trusted UK wholesalers.

Rest assured that your treatment will be delivered in plain packaging for complete discretion.

Step 2 - Prescriber Assesses Treatment Suitability

Our fully accredited and qualified UK prescriber then screens your completed medical questionnaire and assesses your suitability for treatment. If the prescriber has any additional questions or concerns, they will contact you directly for clarification.

Provided that the prescriber is satisfied that the treatment is appropriate, the repeat request will be approved, and a supply price provided. In the event that your request is refused, you will be informed of the reason and given referral advice.

Step 3 - Express Delivery of Your Chosen Treatment

Once your order has been approved by our prescriber, your treatment is then dispensed, packaged, and posted by our regulated pharmacy partner. Your order will arrive as quickly as the next day depending on your selected delivery option.

You can be confident that your treatment will be 100% genuine, safe, and effective as we only use medications procured from licensed manufacturers and trusted UK wholesalers.

Rest assured that your treatment will be delivered in plain packaging for complete discretion.

Step 2 - Complete a Short Medical Questionnaire

A straightforward medical questionnaire acts as a replacement to the conventional face-to-face appointment. This type of consultation process is quick and should only take around five minutes to complete.

The questionnaire consists of simple questions regarding your general health and the specific condition selected. Questions are easy to understand and similar to those that you would be asked during a GP appointment.

The online assessment is completely private and confidential and is conducted with the same professionalism and safety standards as you would expect from a regular appointment but without the need for an awkward or embarrassing face-to-face consultation.

When the questionnaire has been completed, you can add your chosen treatment to your basket and complete our secure checkout process.

Provided that the prescriber is satisfied that the treatment is appropriate, the order will be approved, and a free private prescription issued for dispensing. In the event that your order is refused, you will be informed of the reason and given referral advice.

Step 1 - Select Your Condition

Select the condition that you require treatment for from our extensive list.

Detailed information, guidance, and advice about the selected condition and associated medications are clearly provided on our website.

When you are ready, simply click through to commence the online consultation process.

Returns & Refunds Policy

We understand that there may, on occasion, be times where you wish to return products that you have received from us. We aim to make this process as easy as possible for our customers as set out by this Policy.

Information

Information